Agile Service Management Where ITIL Meets Agile

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ITIL Expert, ITIL Practitioner DevOps Foundation certified Certified Scrum Master Certified Agile Process Owner Certified Agile Service Manager Certified ISO/IEC 2000 Consultant/Manager Certified in Knowledge -Centered Support (KCS) Principles ITSM Academy Donna Knapp. IT Infrastructure Library ® is a registered trade mark of AXELOS Limited.