ISO / IEC 20000: A POCKET GUIDE - IT Governance USA
ISO / IEC 20000: A POCKET GUIDE Introduction to ISO 20000 History The purpose of ISO 20000 Relation to ITIL Relation to other standards Stakeholders Training Certification Structure of the ISO 20000 standard ISO 20000 – Overall management Scope Communication Requirements for a management system Planning and implementing service management Planning and implementing new or changed services ...
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