Unemployment Insurance Claimant Handbook-PDF Free Download

UNEMPLOYMENT INSURANCE CLAIMANT HANDBOOK

2020 | 39 views | 22 Pages | 2.12 MB

UNEMPLOYMENT INSURANCE CLAIMANT HANDBOOK Information you need to know while claiming benefits



Using This Handbook
This handbook explains what you need to know while claiming Unemployment
Insurance UI benefits
To protect your rights it is important you understand the information in this
You can find additional information online at www Employment Oregon gov
including the Oregon Revised Statutes and Oregon Administrative Rules
Use the Online Claim System at www Employment Oregon gov ocs
for these services
Claim a week of benefits Status of your claim
View status of your weekly claim Electronic deposit
Restart your claim Change reset pin
File a new claim Make a payment
Change address
View informational videos at www oregon gov EMPLOY Unemployment Pages
Informational Videos aspx
Table of Contents
Section 1 Filing for Unemployment Insurance UI Benefits
What is UI 1
What does it mean to be unemployed 1
How do I file my claim application 1
How do I qualify 1
Where should I file my claim 1
What is a base year and calendar quarter 1
How do I know my claim was processed 2
Continue filing for weekly benefits 2
Customer Identification Number CID 2
Personal Identification Number PIN 2
How is my weekly benefit payment calculated 2
How long do benefits last 2
When is my claim effective 3
What if I was physically or mentally unable to work during my base year 3
What if I move 3
How do I change my mailing address 3
Section 2 Filing Weekly Benefits
What is a Waiting Week 3
You will NOT qualify for waiting week credit if 3
How do I file for weekly benefits 3
When do I file a weekly claim for benefits 4
Weekly claim for benefits certification questions 4
Section 3 Maintaining Eligibility
What are the weekly UI eligibility requirements 5
Claim audits 6
What if I leave the area for more than three days 6
What if I m going to school 6
What if I want to start my own business 6
What if I m incarcerated or jailed 6
What are my work search requirements and how do I seek work 6
Temporary Layoff TLO 7
Union members 7
WorkSource Oregon Registration 7
Section 4 Working While Claiming and Reporting Earnings
Can I work and receive benefits 8
What earnings do I have to report 8
How do I report my earnings 9
How do my earnings affect my weekly benefit payment 9
What should I do when I get a job 9
What is unemployment insurance fraud 9
Reporting separations from work on your UI claim 10
Section 5 Payments Deductions and Tax Withholding
First payment 10
Payment options 10
Direct deposit 10
ReliaCard Visa 11
If I don t get a payment what should I do 11
How do I check my balance 11
Deductions 12
Can I have taxes withheld from my benefits 12
Tax Form 1099 12
Section 6 Denial of Benefits
What could stop or deny my benefits 12
What if my benefits are denied 13
Section 7 Overpayments
Appealing an administrative decision 13
Section 8 Appeals and Hearings
Appealing an administrative decision 14
Section 9 Stopping and Restarting a Claim 14
Section 10 Job Seeker Services
Resources and Contact Information 15
Weekly Claim Line Numbers 16
Section 1 Where should I file my claim File your
claim with the state where you worked If you
Filing for Unemployment worked in more than one state contact any
state in which you recently worked to see if
Insurance UI Benefits you have claim options
What is UI UI benefits replace part of your What is a base year and calendar
lost income It is not public assistance Em quarter The base year is a one year period
ployers fund the UI program UI taxes are not made up of the first four of the last five com
withheld from employee paychecks pleted quarters It s based on the date you
file your claim application not the date you
What does it mean to be unemployed become unemployed If you don t qualify for a
You re unemployed any week you work fewer claim using a regular base year we will auto
than 40 hours and earn less than your weekly matically review your claim to see if you qualify
benefit amount for an alternate base year
How do I file my claim application A calendar quarter is a 3 month period end
You can file online using the Online Claims ing March 31 June 30 September 30 or
System and select the option File your new December 31
By phone click for list of phone numbers
You will need to provide your complete work
history for the past 18 months including em
ployer names addresses phone numbers
and dates of employment
How do I qualify
There are two ways to qualify
You ve been paid at least 1 000 in subject
wages in your base year and
Your total base year wages are at least one
and a half times the wages paid in the high
est calendar quarter of the base year
You ve worked at least 500 hours and were
paid some subject wages in employment
during the base year
Subject wages are earnings on which your
employer s paid UI taxes
If you don t qualify you can file again at the
beginning of the next quarter You may qualify
for benefits at that time
Claimant Handbook 1
How do I know my claim was processed only to you We use it on the documents we
UI will mail a Wage and Potential Benefit send to safeguard your identity
Report at the time we process your claim
application This report includes the wages You need your CID to update personal infor
reported by your base year employer s and mation online such as changing your address
the weekly benefit amount you may receive if or applying for electronic deposit We do
you re eligible NOT give out your CID even if you call You
can get your CID by bringing photo ID to a
Carefully review the wages and employers WorkSource Center
reported on the Wage and Potential Benefit
Report If wages are missing or incorrect fol Personal Identification Number PIN
low the instructions on the form If your benefit At the time you file a claim application you
amount is based on any wages that are not create a four digit PIN you will use for our au
yours you will be responsible for repaying the tomated systems
money paid to you
Some wages don t automatically show on your DON T LET ANYONE USE THE
Wage and Potential Benefit Report such as AUTOMATED SYSTEMS FOR YOU
DON T GIVE YOUR PIN TO
Work in another state ANYONE
Work for the federal government
Active duty military service You will be held responsible for any
false information reported with the use
The Employment Department must request of your PIN
these wages before they can be added to your
claim No one at the Employment Department
has access to your PIN You can change or
Continue filing for weekly benefits reset your PIN through the Online Claims
If the hours and wages on the form are cor System or by calling the UI Center
rect but you still don t qualify it could be for
these reasons
How is my weekly benefit amount
You didn t have 1000 and total earnings calculated Your weekly benefit amount is
of one and one half times the wages in the 1 25 of your total base year gross earnings
highest quarter of your base year Under Oregon law it will not be less than the
You didn t work 500 hours or more during minimum or more than the maximum amounts
your base year or you can receive
If you received benefits on an earlier claim
you must have worked and earned six How long do benefits last Your benefit year
times the weekly benefit amount of your is a 52 week period that begins the first week
new claim you file You may receive total benefits up to
26 times your weekly benefit amount You
Customer Identification Number CID can t file a new Oregon claim until your benefit
The Wage and Potential Benefit Report in year is up even if you ve received all of your
cludes a Customer Identification Number benefits
CID The CID is a unique number assigned
2 Claimant Handbook
When is my claim effective New claims are ing benefits Oregon law requires that you
effective the week you submit your claim ap serve one waiting week per claim You won t
plication Once you ve completed your applica be paid any money for the waiting week but
tion start filing for weekly benefits the following serving and claiming it is required
You will NOT qualify for waiting week
What if I was physically or mentally credit if
unable to work during my base year
Call the UI Center It may be possible to ex You didn t meet all eligibility
tend your base year to include additional requirements
quarters You worked full time
You earned more than your weekly benefit
What if I move If you move change your amount or
address on your claim Mail is NOT forwarded You didn t claim the week timely
by the postal service Continue claiming your
weeks in Oregon and following the same rules After filing your claim application you must file
even if you move out of state You will need a weekly claim to receive benefits To request
to register for job placement services in that waiting week credit wait until the Sunday after
state you submit your claim application Use the
Oregon Employment Department s website
or phone system to file your weekly claim for
Keep your address up to date so benefits between midnight on Sunday and
you don t miss important notices 11 59 PM on Saturday Continue to file for
weekly benefits every week that you re unem
ployed to request payment
How do I change my mailing address
Use the Online Claims System and select the How do I file for weekly benefits
option Change your address or by phone To claim each week
Use our Online Claims System and select
the option Claim a week of benefits
Claim by phone with the Weekly Claim Line
Filing Weekly Benefits Filing your weekly claim
Filing a claim application and filing for a online is easy
week of benefits are two separate things If
you have filed a claim application you still
When do I file a weekly claim for
need to submit a weekly claim in order to
benefits You must file a claim for benefits
request benefits or credit for your waiting
after the week is over as benefits are not au
tomatically paid The Employment Department
uses a calendar week of Sunday 12 00 AM
What is a Waiting Week The waiting week is
through Saturday 11 59 PM
the first week you file a weekly claim and meet
all requirements Before you can start receiv
Claimant Handbook 3
This is the When to go Online to Claim or call the Weekly Claim Line
week you want
to claim Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Place your call Sunday Monday Tuesday Wednesday Thursday Friday Saturday
within the next
7 days You need to complete your weekly claim by the following Saturday
Claim Sunday or Monday for the fastest payment
The telephone Weekly Claim Line is avail 2 Did you quit a job last week
able 24 hours a day seven days a week The
Online Claims System is available seven days If any of these situations occurred
a week see maintenance schedule If you re answer yes
unable to use the Online Claim System due
to routine maintenance you can still file your You stopped working for one employer to
weekly claim by phone start working for another
You told your employer that you didn t want
For each week you want to file for weekly ben to work there anymore or
efits you must certify that you meet the eligi You stopped showing up for work
bility requirements You do this by answering
questions about your eligibility for that entire 3 Were you fired or suspended from a
week job last week
Until you claim at least one week of benefits If either of these situations occurred answer
NO payments or decisions will be made on yes
your claim and you won t satisfy your waiting
week You were fired or suspended if your em
ployer let you go for ANY reason other than
Weekly claim for benefits certification a lack of work layoff
questions There was continuing work available but
the employer wasn t willing to let you con
1 Did you fail to accept an offer of tinue working
work last week
A lack of work layoff is when the employer
If any of these situations occurred does not have enough work available to keep
answer yes you working
You turned down any paying job during the 4 Were you away from your
week you re claiming permanent residence for more
It doesn t matter if the offer was than three days last week
for full time part time permanent
or temporary work If you were away from your permanent resi
The work could have been for a dence for more than three days during a week
former current or new employer claimed answer yes to this question A week
You turned down a job referral for work by consists of all days of the week Sunday
the Employment Department or through Saturday
You accepted an Employment Department
job referral but did not contact the employer
4 Claimant Handbook
5 Were you both physically and 8 Did you work last week or receive
mentally able to perform the any vacation or holiday pay
work that you sought last week
If any of these situations occurred
If you were not able to do the kind of work you answer yes
were seeking answer no
You performed services for any employer
6 Each day last week were you willing and expect to receive payment credit or
to work and capable of accepting room and board in return
and reporting for full time part time You were self employed and earned any
and temporary work money
You will receive holiday or vacation pay
If any of these situations occurred You will receive sick pay from your
answer no employer
You restricted the days and hours you were If you received bonus pay contact the UI Cen
willing to work ter
You didn t have transportation to get
to work If you received retirement pay other than
You didn t have childcare social security not yet reported contact the UI
You were incarcerated Center
You were attending school not
previously reported to the department If you made a mistake answering any claim
You were pursuing self employment not questions contact the UI Center
previously reported to the
department
You missed ANY work Contact the claims center
if you make a mistake
7 Did you actively look for work
If any of these situations occurred answer no
You didn t make at least two direct employ Section 3
er contacts during the week
You didn t complete at least 3 work seeking Maintaining Eligibility
activities during the week
OR What are the weekly UI eligibility
You didn t comply with a written work requirements For each week that you claim
search advisory provided by the depart you must be
You re a member of a union that only allows Physically and mentally able to work
you to seek union work and you re Available for work and
Not in good standing with the union Actively seeking work
Not available for dispatch
Claimant Handbook 5
To be available you must If you re in school and are interested in the
Training Unemployment Insurance program
Accept full time part time and please see Training Unemployment insurance
temporary work TUI
Be willing and able to work all of the days
and hours normal for the type of work What if I want to start my own business
you re seeking Your involvement in self employment may in
Accept the normal rate of pay for that type terfere with your availability for work You must
of work and report any self employment activities to the UI
Be willing and able to commute a Center even if you don t have earnings from
reasonable distance for the type of work your self employment Failure to report your
sought self employment activities could result in an
overpayment and penalties See Fraud
You re required to report when you aren t avail
able for work when any condition exists that If you re interested in starting your own busi
prevents you from working accepting work ness please see Self Employment Assistance
or seeking work This may include travel ill SEA
ness injury incarceration school attendance
self employment and the loss of childcare or What if I m incarcerated or jailed If you
transportation claim benefits during any week you were
incarcerated or jailed you must report on your
Claim Audits weekly claim that you were not available for
work Your claim will be stopped while we
Claims are randomly selected for audits each gather information Failure to report your in
week Auditors verify everything that affects carceration or jail time could result in an over
your eligibility including work search base payment and penalties We receive a weekly
year wages reason for job separation school report from Oregon jails and match it to claim
attendance incarceration and earnings during records See Fraud
any weeks claimed
What are my work search requirements
What if I leave the area for more than three and how do I seek work A key piece of your
days You can still claim a week of benefits re employment includes contacting employers
if you leave the area where you live but your who hire people with your experience training
claim will be stopped while we gather informa and skills Unless otherwise advised in writing
tion about your travel Leaving town for a day by an Employment Department representative
or two will not usually stop your benefits un you must continue seeking work each week
less you miss any work that you claim benefits even if you re working
What if I m going to school Training or
school attendance may interfere with your You must complete at least five work seeking
availability for work You must report any activities for each week that you claim ben
school attendance or training to the UI Cen efits Work seeking activities include but are
ter This includes any unpaid training required not limited to
by an employer Failure to report training or
school attendance could result in an overpay Attending job placement meetings or
ment and penalties See Fraud workshops including WorkSource Oregon
sponsored activities
6 Claimant Handbook
Networking Temporary Layoff TLO
Updating your resume
Reviewing job placement websites or news You are considered temporarily laid
papers without responding to a job posting off if
Making direct contact with an
employer At the time of layoff you were given a date
to return to work by your employer and
At least two of the five work seeking activi The work you re returning to is full time or
ties you complete each week must be direct pays at least your weekly benefit amount
contact with employers This means contacting and
them in person by phone by mail or electron Your return to work date is WITHIN FOUR
ically to inquire about and or apply for work WEEKS from when you were laid off
When you file for weekly benefits your report If you re temporarily laid off you re actively
of work seeking activities must include seeking work if you stay in touch with your
employer If your return to full time work is
Date of contact delayed you must call the UI Center and
Company name phone number and ad begin seeking other work immediately
dress or online job posting ID number
Person contacted if applicable
Type of work or position applied for Union Members
How contact was made phone resume
online application email etc and You are actively seeking work if
Results of your contact hired not hired
interview no response etc You re a member in good standing with
your union and
When reporting work search activities include Your union doesn t allow you to seek non
union work within your trade and
The date you completed the activity and You re required by your union to get all
A description of the activity completed of your work for your usual occupation
through your union and
An Employment Search Record form is avail You re capable of accepting and reporting
able online under Forms at the top of the page for work when dispatched by the union
You re not required to use this form but you re If you re a member of a union and don t meet
required to keep records of your weekly work the above you must actively seek work by
search efforts and report those activities when contacting employers see What are my work
making weekly claim reports search requirements
Failure to provide this information when WorkSource Oregon Registration
filing for weekly benefits may result in a de You may be required to register for work in
nial of benefits and possible overpayments our iMatchSkills system and visit your local
and penalties See Fraud WorkSource Center to complete enrollment
activities the welcome process After com
pleting your claim application you will receive
a letter advising you how to register Your
Claimant Handbook 7
benefits may be denied if not completed If you are working less than full time you
You re exempt from this requirement if you may claim benefits if
meet the requirements of being temporarily
laid off see TLO or are a member of a union Your part time employer doesn t have full
that does not allow you to seek non union time work for you
work within your trade You can register with Your gross earnings are less than your
WorkSource Center online weekly benefit amount and
You re seeking work available and willing
If you don t have Internet access you can to accept full time part time permanent
register at your local WorkSource Center You AND temporary work
can t register or enter your iMatchSkills infor
mation by phone
You must report all work and gross
We provide the following services to you free earnings for the week in which you
of cost and upon request language assis worked even if you haven t
tance auxiliary aids or services alternate been paid yet
formats such as Braille large print audio oral
presentation and electronic formats for individ
uals with disabilities or individuals with limited Gross earnings are your earnings before taxes
English proficiency or any other deductions have been taken out
Failure to report all work and earnings cor
rectly including part time or temporary work
WorkSource Can Help With could result in overpayments and penalties
Your Job Search See Fraud
What earnings do I have to report You
MUST report all work and earnings when
claiming benefits You must report any pay
Section 4 ments you receive in exchange for any ser
vices you provide or products you sell This
Working While Claiming includes
and Reporting Earnings Gross earnings
Can I work and receive benefits If you re Non cash payments such as room
working part time and earn less than your and board
weekly benefit amount you may be eligible Tips bonuses stand by pay sick pay
to receive benefits You must also continue Commission pay and
to seek and be willing to accept temporary Vacation and holiday pay
full time and part time work during each week
you continue to claim Exceptions You don t need to report as
Lump sum payout of accrued
vacation pay if it is paid to you to clear the
books you will not be returning to work
8 Claimant Handbook
Reimbursements for minor expenses such Willfully misreporting your work and earn
as meals lodging mileage and other travel ings to obtain benefits is Fraud Review
ing expenses the information below
Weekend military drill pay or
Jury duty pay What should I do when I get a job When
you return to full time work or earn at least
Call the UI Center if you have questions about your weekly benefit amount simply stop
what to report or how to report cash and claiming
non cash earnings
If you begin to work or start a new job during
How do I report my earnings You report a week you re claiming be sure to report your
your hours and earnings when you file your gross earnings even if you haven t been paid
weekly claim Keep track of your hours and yet Often you can calculate your gross earn
earnings for each week Report your earnings ings by taking your hourly pay rate multiplied
for the week you perform the work NOT the by the number of hours worked during the
week you re paid week Don t forget to also include any other
pay such as tips sick pay holiday etc see
IMPORTANT Failing to accurately report What earnings do I have to report
your earnings while claiming could result
in overpayments and penalties See Fraud What is unemployment insurance fraud
Fraud is the intentional misreporting or with
If you realize your earnings are different holding of information in order to get benefits
than what you reported contact the If you intentionally hide or report wrong infor
UI Center mation it is fraud FRAUD IS A CRIME and
can result in penalties up to and including
How do earnings affect my weekly benefit prosecution
payment You won t receive benefits if your
gross earnings for a week exceed your weekly Some examples that could be fraud
benefit amount or you work 40 hours or more
during the week claimed Not reporting work you miss or jobs you
You may earn up to 10 times minimum wage Providing false information or withholding
or one third of your weekly benefit amount information to get benefits
whichever is more before your benefits are Failing to report all of your earnings when
affected Any earnings above that amount will filing for weekly benefits
reduce your benefit payment dollar for dollar Not reporting your job separation accurate
You MUST report all earnings each week you ly see Reporting separations from work
claim benefits See Fraud Filing for weekly benefits while you were in
REPORT ALL EARNINGS Even if your
gross earnings for the week are less than Intentionally under reporting or not re
your weekly benefit amount you must porting earnings when you file for weekly
report your gross earnings when you claim benefits is fraud Only YOU are authorized to
the week See Fraud file your claim for benefits Don t allow another
person to file for weekly benefits including
your spouse child parent or friend You will be
Claimant Handbook 9
held responsible for any false information that your employer your work separation is NOT a
is provided lack of work
The Oregon Employment Department OED Voluntary leaving work You ve voluntarily
uses a variety of ways to verify the accuracy of left work if the employer had continuing work
UI payments including but not limited to available for you but you chose to end the em
ployment relationship quit If you quit one job
Verification of earnings with employers for another job you ve voluntarily left work
Anonymous tips and public leads and
National new hire reporting system informa Discharge Terminated You were dis
tion from employers charged if the employer had continuing work
available but wouldn t allow you to continue
If you have questions call the UI Center at working for them fired let go terminated
877 345 3484 You must also report if you ve been suspend
ed by your employer
If you have infomation about UI Reporting the wrong type of separation
fraud please contact us at from work can cause an overpayment pen
alties and be considered fraud
FraudHotline emp oregon gov
Toll Free 877 668 3204
Payments Deductions and
Reporting separations from work on your
UI claim If you quit your job or were fired
you may still be eligible for benefits Being
fired or quitting work doesn t automatically Tax Withholding
make you ineligible for benefits
First Payment
For all new claims the first payment is usually
Oregon law requires that you re out of work
sent by paper check
due to no fault of your own in order to be
eligible for benefits Below are descriptions of
Payment options
work separations
The Employment Department pays benefits
electronically either by a U S Bank Relia
Lack of work You were laid off from your
Card Visa debit card or direct deposit If you
employer because the employer didn t have
don t apply for direct deposit you will be
any work for you to perform This could be a
sent a ReliaCard
business closure reduction in staff holiday or
a temporary maintenance shutdown
Direct deposit
With direct deposit we electronically transfer
Leave of absence You re on a leave of ab
your weekly benefit payment into your check
sence if your employer allowed you time away
ing or savings account at your bank credit
from work This can include maternity leave
union or savings and loan
medical leave or leave for other personal
reasons If you re on a leave of absence with
To apply for direct deposit you will need your
routing and account numbers Here is an
10 Claimant Handbook
example of where you can find these numbers posit your payments onto a prepaid debit card
on a check This card can be used anywhere Visa cards
are accepted
Please watch for the card in the mail It will
arrive in a white envelope with an Indianapolis
Indiana return address Don t throw it away
even if you sign up for direct deposit If your
direct deposit were to fail for any reason we
automatically switch back to payment by Re
When you receive your card call the toll free
To apply number on the card to activate it You can ac
cess your ReliaCard account information on
Use the Online Claim System and select line at ReliaCard or by calling their customer
electronic deposit from the main menu service center at 1 855 279 1270
select Enter your information or
Print the Authorization for Electronic De Important Fee Information There may be
posit Form and send it to us fees associated with the use of your Relia
Card Read your Cardholder Agreement
You can locate the Authorization for Direct thoroughly along with any additional notifica
Deposit form online at Forms tions you receive about your ReliaCard You
can access the ReliaCard Cardholder Agree
Important The Employment Department has ment and fee listings at Agreement
no control over your electronic payment after
the payment is issued To switch from ReliaCard to direct deposit
follow instructions above To switch from direct
When you sign up for direct deposit it takes up deposit to ReliaCard call the UI Center
to 2 weeks to verify your account information
During the verification period you will receive If I don t get a payment what should I do
payment by paper check Submitting additional If you ve claimed a week but haven t received
requests for direct deposit before the verifica your payment check the status using the On
tion process is complete will cause the system line Claim System and select the option View
to begin a new verification process and delay status of weekly report
your direct deposit set up
You can also call the Weekly Claim Line Fol
low the instructions for checking the status
of your weekly claim If the system confirms
payment please allow seven business days
from the day you claimed before calling the UI
Center to report a missing payment
How do I check my balance
You can view the balance of your claim using
ReliaCard Visa the Online Claim System and select the op
With the U S Bank ReliaCard Visa we de tion Status of your claim You can also call
Claimant Handbook 11


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CLAIMING UNEMPLOYMENT BENEFITS IN MICHIGAN COVID-19 GUIDE

CLAIMING UNEMPLOYMENT BENEFITS IN MICHIGAN COVID-19 GUIDE

If you become unemployed, you may qualify for unemployment insurance benefits. These benefits are intended to provide temporary income as you seek new employment or have been laid off during the COVID -19 crisis . A claim for unemployment benefits begins the first week you are laid off. The amount of time to file a claim has been extended from 14 days from layoff to 28 days from layoff. You ...

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