Well-being And Call Centres - Institute For Employment Studies-PDF Free Download

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People’s Capitalism? A Critical Analysis of Profit-Sharing and Employee Share Ownership, London: Routledge. Bain, P. and Taylor, P. (2002) ‘Ringing the Changes? Union Recognition and Organisation in Call Centres in the UK Finance Sector’, Industrial Relations Journal, Vol. 33 No. 2, pp. 246–61.

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