Volunteer Guide-PDF Free Download

VOLUNTEER GUIDE

2020 | 10 views | 17 Pages | 1.39 MB

3.1 Language exchange 4. Getting matched. 5. Meet your buddy 5.1 An example of six meetings . 5.2 Should I correct the student? 5.3 Cross cultural communication. 5.4 Conversation topics: what to talk about 5.5 Preparing for meetings. 5.6 How much help should I give my buddies? 6. Receiving a certificate. 7. Continuing with a new buddy. HELPING WITH CONVERSATION SKILLS. Fluency Vocabulary ...



3 INTRODUCTION YOUR ROLE AS A VOLUNTEER
Volunteer Buddy expectations
5 GETTING STARTED
1 Registering on GRID
2 Registering for the HELPS Buddy Program
3 Finding a buddy
3 1 Language exchange
4 Getting matched
5 Meet your buddy
5 1 An example of six meetings
5 2 Should I correct the student
5 3 Cross cultural communication
5 4 Conversation topics what to talk about
5 5 Preparing for meetings
5 6 How much help should I give my buddies
6 Receiving a certificate
7 Continuing with a new buddy
12 HELPING WITH CONVERSATION SKILLS
Vocabulary
Pronunciation
14 FREQUENTLY ASKED QUESTIONS
17 TERMS AND CONDITIONS
U TS E DU AU CUR R E NT ST UDEN T S SUPPO RT H EL P S
INTRODUCTION
YOUR ROLE AS A
Thank you for volunteering with UTS HELPS Past volunteers have
told us the experience helps them feel more connected to the university
or their workplace their communication skills are developed and they
enjoy the cross cultural interaction with international students We
hope you also feel the benefits from this experience
As a volunteer you don t have to be a grammar expert or prepare
anything for your meetings Students are very interested in your use of
informal spoken language When you first meet them ask your buddy
what support they need and be guided by them
You will naturally model conversation and pronunciation skills Only
make corrections when required How to give corrections and what
topics to talk about are discussed in detail in this guide
Other than that just turn up and talk
U TS E DU AU CUR R E NT ST UDEN T S SUPPO RT H EL P S PAGE 3
VOLUNTEER BUDDIES ARE EXPECTED TO
Provide casual conversation as a sympathetic listener
Model fluency grammar vocabulary and pronunciation skills through speaking not teaching
Ask questions to clarify understanding and vocabulary
Answer questions about your language culture experience in Australia and in the Australian workplace
if relevant
Give feedback and make occasional corrections
Consult with HELPS if you would like access to any other resources
VOLUNTEER BUDDIES ARE NOT EXPECTED TO
Prepare lessons
Help with student assignments
Be an expert in English grammar and pronunciation skills
Give advice to students beyond their skill set and qualifications e g English exam preparation
Have contact with students outside the buddy volunteer arrangement 6 meetings at UTS unless
agreed by both parties
Be available to students once the buddy meetings have completed unless agreed
Share contact details unless agreed
U TS E DU AU CUR R E NT ST UDEN T S SUPPO RT H EL P S PAGE 4
GETTING STARTED
1 Registering on GRID Staff Volunteer Buddy If you are UTS staff interested in
volunteering
You can register a GRID account on the GRID website Click Community Volunteer Buddy If you are UTS alumni or
Join our community Please note this account does not outside UTS such as an ABC volunteer
mean you have registered for the UTS HELPS Buddy Program
GRID homepage https grid uts edu au
2 Registering for the HELPS Buddy Program
After registering for GRID you will have the option to join a
hub Click HELPS Buddy Program Follow the registration questions If you get stuck use the tips
we have provided by hovering your mouse over the icon
Student Buddy If you are a UTS student who wants to
improve your English Remember you can edit your answers after you have regis
Volunteer Buddy If you are a UTS student interested in tered by visiting My Profile then clicking to edit
volunteering to help international students various sections
U TS E DU AU CUR R E NT S T UDEN T S SUPPO RT H EL P S PAGE 5
3 Finding a Buddy How do I match with a student I met in person
If you meet a student in person that you would like to match
Only students looking for volunteers are able to choose a
with for buddy meetings you must both register on GRID
buddy on the GRID platform Students can choose buddies
where the student can then choose you as their buddy
via recommendations which are based on matching
criteria or manually The details you provide during
What if I want more than one buddy
registration will be used by students to find a suitable match
If you would like to meet 2 students it s recommended that
you meet as a group not individually If you do choose to
Students are not obliged to choose any particular volunteer
meet 2 students separately it s your responsibility to meet
and each student is limited to choosing one volunteer at a
them 6 times each total of twelve 1 hour meetings
WHAT STUDENT BUDDIES SEE
U TS E DU AU CUR R E NT ST UDEN T S SUPPO RT H EL P S PAGE 6
3 1 LANGUAGE EXCHANGE 4 Getting Matched
Most volunteers help students practise their English conver When a student is interested in meeting you you will receive a
sation skills but some volunteers are interested in exchanging message from them through GRID requesting you as a Buddy
languages e g English French English Mandarin Volunteer and a notification see below You will be able to
How do I indicate I m only interested in language exchange view their profile before you respond to their request
You can indicate that you are only interested in language ex
change by answering This volunteer will help with English
They are also learning another language and would like to
You will receive a notification when a student has chosen you
practise As not all students are interested in language ex
change it may take longer for you to be chosen Once you have found a match a communication thread will
open between you and your new buddy We have set up goals
to get you started These can be viewed under Goals
It s important to complete these goals They are used by the
admin team to monitor buddy progress and will ensure you
receive a Buddy Program certificate after your 6 meetings
THE BUDDY THREAD ICONS
Please note that while students can see which languages you
are interested in learning you may receive requests from stu
dents who do not speak the language you desire to learn In
these cases you can politely decline their request
If after two weeks you remain unmatched contact us and
we will assist you You may receive recommendations from
the HELPS Buddy team if we find students who speak your
interested language
U TS E DU AU CUR R E NT ST UDEN T S SUPPO RT H EL P S PAGE 7
5 Meet your buddy
Organising a meeting with your buddy can be done through
the communication thread with your buddy by clicking
This is a record for HELPS that you have tried to set up meet
ings with your buddy It also protects your privacy while you
are waiting to meet your buddy
Although organising an online video call is an option it is 5 2 SHOULD I CORRECT THE STUDENT
You don t have to be a grammar expert to be a volunteer
preferred that volunteers meet students face to face at UTS
buddy Just turning up and modelling clear conversation and
pronunciation skills is enough
To complete the Buddy Program you are expected to meet six
times for one hour across a three month period Once you
Here are some ideas you can discuss with your buddies
are approaching the end of three months you will receive a
Don t correct every mistake unless your student is very
notification
confident you don t want the meetings to be all about
5 1 AN EXAMPLE OF SIX MEETINGS errors It s important that students get the opportunity to
talk freely without constant interruption
Date and time Location Talk to them about the balance that is needed between
1 22 July 12 30pm B11 Penny Lane being fluent and being accurate and about when and how
2 27 July 2 30pm UTS HELPS Volunteer Lounge they would like to be corrected
3 9th August 12 30pm UTS Library Help your student if they are searching for a particular word
4 18th August 12 30pm UTS HELPS Volunteer Lounge or phrase It s helpful sometimes to write them down so
5 5th August 1 00pm UTS HELPS Volunteer Lounge they can slowly build themselves a list of new vocabulary
6 12th September 2 30pm UTS Library You can both try to identify patterns over time e g
problems with particular sounds words or sentence
structures
Ref to page 12 for more information on helping students with
conversation skills
U TS E DU AU CUR R E NT S T UDEN T S SUPPO RT H EL P S PAGE 8
5 3 CROSS CULTURAL COMMUNICATION 5 4 CONVERSATION TOPICS WHAT TO TALK ABOUT
People from different backgrounds may be comfortable with The first couple of meetings are about getting to know each
different levels of interaction formality discussion topics or other Some topics include
physical contact Sharing personal stories may only occur over Their cultural background and experience in Australia
time once trust is built what is different from their country
Their schooling current studies and future life career plans
They may also have different perspectives and values and Their travel experiences and yours
understanding their values are important to them without Their reason for wanting to improve English work
judgement is an important part of building cross cultural residence social IELTS exam
communication skills At the same time it s important to try How you would both like to manage the meetings casual
to avoid assumptions and get to know people based on what conversation is fine
you learn rather than cultural stereotypes
All HELPS staff volunteers and students are expected to
demonstrate tolerance respect and patience Please do not
hesitate to contact us if you have any concerns
What should we NOT talk about
Though it is a good opportunity for students to talk about their
studies and clarify ideas it is not a volunteer s responsibility
to edit written assignments This may be in breach of the
university s plagiarism policies For help with writing students
can come into the HELPS centre and talk to our academic
U TS E DU AU CUR R E NT S T UDEN T S SUPPO RT H EL P S PAGE 9
5 5 PREPARING FOR MEETINGS Assessment of risk can include any activities associated with
sport travel alcohol or interaction with children under 15
As the volunteer you don t need to prepare anything unless
you think additional materials might help e g newspaper UTS has a number of support services available for students
articles photos It s good for students to think about their including counselling special needs legal housing and financial
aims for this program Ask them to bring topics or questions assistance Please let us know if you have any concerns or you
for you each week are unsure about any of these services
5 6 HOW MUCH HELP SHOULD I GIVE MY BUDDIES
We very much appreciate the time you commit to your
volunteer role which is why you are not expected to assist
students outside of that It s important to be clear about the
expectations between you and your buddies in relation to time
commitment and assistance
6 Receiving a certificate
You want students to ask your advice but not become dependent In order to receive a certificate you must have
Over involvement by a volunteer or overdependence from a 1 Completed and recorded six meetings
student can have a negative impact on your volunteer student 2 Completed our online evaluation
relationship and the UTS HELPS Programs If you take too much The online evaluation will be sent out via e mail towards the
responsibility for students your own study or work schedule end of session Volunteers are asked to pick up their certificates
might suffer and they won t get that learning opportunity At from UTS HELPS CB01 05 25 during office hours
the same time not following up on a commitment can reduce
their level of trust It s about trying to get that balance right If you have not finished your meetings by the end of session
don t worry As long as you continue meeting with the same
Any group activity arranged through a volunteer at UTSHELPS student your meetings will still count next session
may need a risk assessment process Please contact the HELPS
Volunteer Coordinator for more information Completing your GOALS in GRID will show us that you have
completed all of your meetings and read the volunteer guide
U TS E DU AU CUR R E NT S T UDEN T S SUPPO RT H EL P S PAGE 10
7 Continuing with a new buddy SOME FINAL NOTES ABOUT PRIVACY
After your 6 meetings are finished you can stay in the GRID The new GRID system includes a privacy statement that outlines
platform and become available for a new buddy Ensure that how your information is used and stored It also provides a safe
you have closed the communication thread with your place to interact with students before you agree to meet
previous buddy
It s important to consider your boundaries before the volun
Can I keep meeting my buddy from last semester teering occurs e g sharing your contact details sharing details
Only the first six meetings you have with your buddy are counted about your personal and professional life and your availability
towards the Buddy Program Any meetings beyond this are not once the volunteer role is completed
considered part of the program
To ensure privacy of information shared confidentially by both
If you would like to continue volunteering in the Buddy Program student and volunteer consent of all parties including the
you are expected to meet with a different student after you have HELPS Volunteer Coordinator must be obtained before any
completed six meetings statements or photos are published or distributed publicly
What if I want to stop volunteering Photos taken in the HELPS Volunteer Lounge will be used for
If you are too busy to participate in the Buddy Program please promotional purposes if you do not want your photo used
send us an e mail when engaged in any volunteer lounge activity please let us
U TS E DU AU CUR R E NT S T UDEN T S SUPPO RT H EL P S PAGE 11
HELPING WITH CONVERSATION SKILLS
Vocabulary
International students are trying to increase the range and ac
curacy of their vocabulary
For study academic vocabulary
Within their particular field nursing business law etc
Within the Australian context slang informal language
casual conversation
Let them know if you notice them using incorrect word forms
Fluency e g economy economic Help them find the words they are
International students need opportunities to talk at length with looking for and different ways of saying the same thing
out too many pauses or hesitations Talking with a buddy can
help them develop the right speed and give them practice link
ing their ideas together well
Ask questions to keep your student talking You will naturally
model how to start sentences and link them together without
thinking about it
e g apparently because of that what I mean is
U TS E DU AU CUR R E NT ST UDEN T S SUPPO RT H EL P S PAGE 12
Grammar Pronunciation
International students are trying to reduce the number of er International students are looking for pronunciation errors that
rors and increase their range of grammatical structures Help cause confusion
them identify regular errors without over correcting them For
example It s not about having an accent everyone has an accent it s
about being understood
Verb tense I go went to the beach
Subject verb agreement I go she goes Tell your buddy when you don t understand a word or phrase
Articles the a an
Write down what you hear and show them so they can see what
You will model different grammatical structures without even you hear You can model the word or phrase and ask them to
trying repeat it and compare
U TS E DU AU CUR R E NT ST UDEN T S SUPPO RT H EL P S PAGE 13
FREQUENTLY 5 HOW DO I FIND A BUDDY
Students choose volunteers through our new GRID platform
ASKED volunteer do not choose students
If you are a volunteer hoping to help students
You can build a profile about yourself in GRID
If it takes too long to find a student our HELPS team can
Here are some answers to some commonly asked automatically match you with someone through GRID who
questions about the UTS HELPS Buddy Program matches your interests
6 WHAT DO I DO IF MY BUDDIES DON T REPLY TO MY
The new GRID system will help us track anyone who is
unresponsive You can also contact us We may be able to help
1 WHAT IS THE HELPS BUDDY PROGRAM you connect with your buddies or find new buddies
The Buddy Program matches international students with a
volunteer who is more confident with English to practise
conversation skills learn about Australian culture and or
exchange languages eg English French
2 HOW HAS THE BUDDY PROGRAM CHANGED
The Buddy Program is now accessed through our new matching
platform called GRID
7 WHAT ARE THE ROLES OF STUDENT AND VOLUNTEER
3 WHO ARE THE VOLUNTEERS BUDDIES
Volunteers are UTS students and staff UTS alumni and people Ref to page 3 for more information about your role and how to
from the general community including the ABC best help your buddy
U TS E DU AU CUR R E NT S T UDEN T S SUPPO RT H EL P S PAGE 14
8 WHERE AND WHEN DO WE MEET 11 CAN I HAVE MORE THAN TWO BUDDIES
We ask you to meet your buddy here at UTS for at least 6 We ask all our volunteers to meet with a maximum of two
meetings You are only insured while you are on UTS premises buddies Ref to What if I want more than one buddy on page
You can meet anywhere at UTS eg cafes or a quiet place on 12 DOES THE UTS HELPS BUDDY PROGRAM INVOLVE ANY
campus You can also meet in our HELPS Volunteer Lounge on SOCIAL EVENTS
level 5 with tea and coffee available As part of the Buddy Program you can join in at Talkfest a weekly
social event where you can meet more people and develop
9 HOW DO I ACCESS THE VOLUNTEERS LOUNGE
communication skills To register for Talkfest go to the HELPS
UTS HELPS Volunteer Lounge CB01 05 01 is accessible to all
volunteers during office hours Mon Fri 9am 5pm You are
welcome to hold your meetings here There is tea and coffee
available If it isn t open drop into the HELPS office and you will
be given a guest key card
HELPS also run thank you events for volunteers who give so
much time to this wonderful program Email invitations will be
sent to every Buddy Volunteer
10 WHAT IF I WANT TO CHANGE MY BUDDY OR STOP BEING 13 IS THERE A UTS HELPS BUDDY FACEBOOK GROUP
IN THE BUDDY PROGRAM Yes updates are regularly posted in our Facebook group You
Contact us at HELPSBuddies uts edu au for any information also have the option to post questions or suggestions
about changes you would like to make
U TS E DU AU CUR R E NT ST UDEN T S SUPPO RT H EL P S PAGE 15


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